Q: What areas do you serve?

A: We primarily provide services in St. John’s and surrounding communities. Contact us to confirm availability for your location.

Q: How quickly can services start?

A: Most care begins within a few days of completing an intake and, if needed, a nursing assessment.

Q: Can Easewell coordinate with my doctor or healthcare team?

A: Yes. With your consent, we can share updates and follow the care orders of your existing providers.

Q: Do you provide overnight or 24-hour care?

A: We offer flexible scheduling, including daytime, evening, overnight, and full live-in support.

Q: How are caregivers screened?

A: Every staff member undergoes background checks, vulnerable sector screening, reference verification, and ongoing training.

Q: What if I have a concern or complaint?

A: You may speak directly with your caregiver or coordinator, or submit a formal concern to management. We respond quickly and aim to resolve issues within fifteen business days.

Q: Are services covered by government programs or insurance?

A: Some services may be eligible for government or private insurance support. We can guide you in exploring funding options, but all services can also be arranged privately.